Privacy Policy

Last updated November 22, 2024.

We believe you should always know what personal data we collect about you, how we use it, and what control you have over this data. We want to be transparent and explain this information to you in our privacy policy below (“Privacy Policy”).

About Us

We are The Full Feed Ltd, registration number 15856642, registered address 85 Great Portland Street, London, W1W 7LT, United Kingdom, operating under the name Souvlakination (“we”, “us” or “our”). We are the controller of your personal data.

You can contact us by:

  • e-mail address: alex@souvlakination.com

  • contact form: https://www.souvlakination.com/contact

About Our Privacy Policy

This Privacy Policy explains

  • what personal data we collect about you;
  • how we use your personal data;
  • your rights concerning your personal data.

The Privacy Policy applies to the use of the website souvlakination.com (“Website”) and our communication concerning the use of the Website.

Definitions

Contact information – data needed to contact you, e.g., e-mail address, phone number, postal address.

Details of the order – details regarding your order, e.g., products and services ordered, order and delivery status, or invoice number.

Payment details – information needed to receive and transfer payments, e.g., payment method, billing address, bank account number, payment card details (including card number, CVV/CVC code, card expiration date).

Payment status – details related to your payment, e.g., whether the payment was successful, payment date, time and place.

Traffic and performance data – information used by a website's or application's analytical tools, including third-party cookies and identifiers assigned to you, e.g., IP address, location, device information, demographic data, device type, and internet browsing history.

How Do We Use Your Personal Data and Why?

We use only the minimum amount of personal data needed.

We will indicate where the provision of personal data is voluntary or necessary.

For each topic below, we describe why and how we use your personal data and what is the legal basis.

Orders & Delivery

What do we do with your personal data and why? What personal data do we use? Legal basis
We collect your data to prepare and deliver your order.
  • Name, surname
  • Contact information
  • Details of the order
  • payment details
  • payment status
To perform the contract with you
We send you information about your order to inform you about the status of your order and delivery.
We provide you with information about returns so you can return the products that you have ordered.

We use Squarespace e-commerce platform, which processes personal data (see their privacy policy here).

Payments

We use Stripe services for processing your payments. We send them your payment details to receive the payment and we receive from them information about the status of your payment.

What do we do with your personal data and why? What personal data do we use? Legal basis
We collect and exchange your data with payment service providers to receive payments and to give refunds.
  • name, surname
  • email address
  • payment details
  • payment status
To perform the contract with you

Marketing

What do we do with your personal data and why? What personal data do we use? Legal basis
We send you marketing information (e.g., newsletters, information on discounts, sales, new products, or services) to keep you updated about our offers.
  • name, surname
  • email address
  • Your consent
  • It’s important for us that users are kept updated about our products and services (legitimate interests)
We send you notices about unfinished shopping carts to remind you about unfinished purchases.
  • name, surname
  • email address
  • The products or services that you have added to the shopping cart
  • Your consent
  • It’s important for us that you can purchase the items that you want (legitimate interests)
We analyse your reactions to our messages to understand the effectiveness of our messages and marketing campaigns.
  • whether you have opened the message or its attachments
  • whether you have clicked on the links in our message
  • It’s important for us to understand the results of our campaigns, to provide even better campaigns in the future and improve our communication with our users (legitimate interests)

Cookies and Similar Technologies

We use cookies and similar technologies on our Website. You can see our cookies policy here.

Where Do We Obtain Your Personal Data?

We will obtain your personal data:

  • from payment service provider (Stripe)
  • from e-commerce platform (Squarespace)
  • from e-mail marketing service provider
  • directly from you (for example, when you purchase a service, contact us with a question or complaint, create user's profile, respond to a survey or sign-up to receive marketing communications)

To Whom We Disclose Your Personal Data?

We disclose your personal data to the following categories of data recipients:

  • payment service provider Stripe
  • e-commerce platform Squarespace

How Long Do We Store Your Personal Data?

We will not store your personal data longer than it is necessary. Once we have determined that we no longer need to hold your personal data, we will destroy it.

The criteria used to determine the period of storage of your personal data are:

  • the nature of the purpose, why personal data was collected;
  • the length of time, while we have a contractual relationship with you;
  • the existence of a legal obligation under the applicable law;
  • the necessity to store the data in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).

What Rights Do You Have In Relation to Your Personal Data?

You have various rights in relation to the personal data that we process about you. We have described these rights in the table below. There are some exceptions to these rights, however. If we refuse your request, we will explain to you the reasons for doing so.

If you wish to exercise any of these rights, please contact us. Our contact information is in the Privacy Policy’s “About us” section.

Your rights Explanation
Right to request access You are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data.
Right to rectification You may request that we rectify any inaccurate or incomplete personal data that we process about you.
Right to erasure (“right to be forgotten”) You have the right to request that we erase your personal data.
Right to restrict processing You have the right to request that we restrict our processing of your personal data where:
  • you believe such data to be inaccurate;
  • our processing is unlawful; or
  • we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
Right of data portability You have the right to transfer your personal data between data controllers. This means that you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party.
Right to object Where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation.
Right to withdraw consent If you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge.

How to Complain?

If you have any concerns about our use of your personal data, you can make a complaint to us. Our contact information is in the Privacy Policy’s section “About Us”.

In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board.